If you are receiving neo access or assertion errors while saving, opening, or bouncing to disk, delete the "Digidesign Databases" folder for every hard drive / volume on your system.

In Mac OSX:

1) Double-click each of your hard drives/volumes on your system and drag each folder called "Digidesign Databases" to the trash. There will be one on the top level of each volume.

2) Navigate to Macintosh HD(your system drive)\Library\Application Support\Digidesign\Databases and drag the "Volumes" folder to the trash.

3) Empty the trash and restart the computer. The Database files will be rebuilt the next time you use Pro Tools, eliminating any corruption of the files.


In Windows XP/Vista:

1) Go to "My Computer", Double-click each of your hard drives/volumes on your system, right click on each folder called "Digidesign Databases" and select Delete. There will be one on the top level of each volume.

2) Navigate to C:(your system drive)\Program Files\Digidesign\Pro Tools\Databases, right click on the folder called "volumes" and select Delete.

3) Empty the Recycle Bin and restart the computer. The Database files will be rebuilt the next time you use Pro Tools, eliminating any corruption of the files.


To automatically delete these files, download the Tech Support Folder, which also contains various tools for troubleshooting common issues you may encounter with your Pro Tools system.