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Q: When I connect my M-Audio USB device, I receive an error stating USB Device not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. What should I do?
A: Follow these troubleshooting steps
- Disconnect the M-Audio device and power the computer off. For desktops, disconnect the power cable, and for laptops, remove the battery. Wait 1 minute, reconnect the power cable or re-install the battery, connect the M-Audio device, power on the computer, and then test.
- Try connecting the device to different USB ports
- Test with a different USB cable
- Test the device on a different computer as it may in fact be malfunctioning