Q: When I connect my M-Audio USB device, I receive an error stating USB Device not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it.  What should I do?

A: Follow these troubleshooting steps

• Disconnect the M-Audio device and power the computer off.  For desktops, disconnect the power cable, and for laptops, remove the battery.  Wait 1 minute, reconnect the power cable or re-install the battery, connect the M-Audio device, power on the computer, and then test.
• Try connecting the device to different USB ports
• Test with a different USB cable
• Test the device on a different computer as it may in fact be malfunctioning