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FireWire Series - Installation Troubleshooting Guide
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FireWire Series - Installation Troubleshooting Guide
 
This guide will help troubleshoot and resolve installation issues with M-Audio FireWire Series sound cards in which the device is not being recognized by the computer or the FireWire control panel appears blank and does recognize that the card is installed.  If the FireWire Control panel opens and you can view the faders in the monitor mixer, your device is installed and this troubleshooting guide is not for you.
 
Windows

It is only necessary to install the latest driver. Users are recommended to download and install the latest diver from www.m-audio.com/drivers as the driver on the included CD may not be compatible with the latest operating system releases.
 
Driver Installation Guides:
Compatibility Notices: 

Troubleshooting:
 
The majority of issues with FireWire audio devices on Windows are due to compatibility issues with the FireWire chipset of the FireWire controller on your computer. We suggest connecting your M-Audio device to a qualified FireWire adapter card.  This generally remedies most problems experienced with built-in FireWire controllers (even those with Texas Instruments chipsets) or with FireWire expansion cards using a different chipset.
 

After installing the driver I shut down my computer, connected and powered on my FireWire device, but I'm not getting any messages or indication that the device is connected or recognized; and I can't use the device with my software.
 
  • Check the Windows Device Manager to see if your device (or any new devices) appear.  Audio devices should appear in the Sound, video and game controllers category.  If they appear with a yellow question mark or exclamation point, right-click and choose to update the driver; browse your computer and pick the driver from a list
  • Shut down the computer and try connecting to different FireWire ports (if available), then check the Device Manager again
  • Test with a different FireWire cable
  • Windows 7 Users should try selecting the Legacy FireWire driver
  • If your device is still not recognized, see this IRQ troubleshooting guide
  • If possible, test the FireWire port with a different FireWire device
  • Test your FireWire audio interface on a different computer
 
 
After connecting the device, at the end of the installation process, I received an error "This device cannot start. (Code 10)."
  • Shut down the computer and try connecting to different FireWire ports (if available),
  • If you have a FireWire expansion card, try moving it to a different expansion slot
  • Windows 7 Users should try selecting the Legacy FireWire driver
  • This error can be caused by an IRQ conflict or system resource issue
    • See this IRQ troubleshooting guide to try disabling resource intensive devices that may be conflicting or tying up system resources (e.g. built-in sound card, Ethernet, & wireless controllers)
  • Test your FireWire audio interface on a different computer

I am trying to run the driver installer and am receiving an error message stating "Your computer's operating system is not supported . . . We were unable to install . . ."
  • This message indicates that the driver you are trying to install is not compatible with the version of the operating system you are running.  Download the latest driver for your operating system from http://www.m-audio.com/drivers. It is only necessary to install the latest driver.

I am trying to run the driver installer and am receiving one of the following error messages: "We were unable to install the M-Audio . . . Your system has not been modified";  "The Side-by-side configuration is incorrect"; "Error: Access Denied"; or "The name is already in use as either a service name or a service display name":
  • Make sure the device is disconnected from the computer when installing the driver.
    • If it is and you continue to receive an error, go to the Windows Device Manager and see if your M-Audio device still appears (probably under Sound, video and game controllers), if it does, right-click and uninstall it.
  • Windows Vista and Windows 7 users should disable User Account Control and temporarily disable any virus protection software.

When I run the driver installer I receive an error that says "Installer Error: Microsoft Visual C++ 2005 Redistributable. Message: Out of Disk Space - Volume "D:"; required space: 0 KB; available space: 0KB. Free some disk space and retry. "

 

 
Mac
 
It is only necessary to install the latest driver. Users are recommended to download and install the latest diver from www.m-audio.com/drivers as the driver on the included CD may not be compatible with the latest operating system releases.
 
Installation Guide:

Compatibility Notices:

 

Troubleshooting:
 
I installed the driver using the included CD, connected the device, and it is not recognized.  The M-Audio control panel doesn't recognize that the device is connected.  System Preferences and Audio MIDI Setup do not recognize that the device is connected either
  • Apple regularly releases updates to its operating system and the drivers on the included CD may not be compatible with your OS version
    • Download the latest driver for your device for your exact OS version from our drivers/updates page.  If you do not know your exact OS version, click here.
    • Begin by running the included Uninstaller to remove any previous driver versions
    • Run the installer for the new driver, shut down, connect the device, and then test
  • If you have updated your operating system using Apple's Automatic Software Update, install the "combo" update for your OS
    • Shut down and disconnect your M-Audio FireWire Audio Device and then uninstall its drivers
    • Download and install the latest combo update from http://support.apple.com/downloads/
      • e.g. search for “10.6.6 combo”
    • After installing the combo update, repair disk permissions
    • Install the latest driver for your device, shut down, then connect the device and test
  • Test your FireWire audio interface on a different computer
 
If after installing the latest drivers your device is still not recognized, check the System Profiler application (located in Macintosh HD>Applications>Utilities) with your device connected and powered on and see if any devices appear connected to the FireWire bus.
  • If your device does appear to be connected:
    • Shut down and disconnect your device
    • Uninstall the drivers, re-install the latest drivers for your operating system, and then repair disk permissions
  • If your device does not appear in the System Profiler:
    • If your Mac has multiple FireWire ports, test the device on each port
      • Shut down the computer to switch ports, and disconnect all other FireWire devices
    • Test with a different FireWire cable
    • Test the FireWire port(s) on your computer with a different FireWire device to verify that the ports are functional
    • Test your M-Audio device on a different computer