Torq 2.0 Activation Guide

Step-by-step instructions for Trial, Internet, and Manual Activation

Background

Please read the information below for important information about Torq’s software licensing system and the changes to it implemented in Torq 2.0.3.

The Torq 2.0 software license activation is tied to a Machine ID generated by Torq, and this ID  used to be tied to your computer’s current Network Interface Controller (NIC) configuration.  In Torq 2.0 – 2.0.2, changes to the computer’s NIC configuration after activation could result in Torq no longer recognizing its activation.

On Windows systems, enabling or disabling your Ethernet or Wireless controllers after activating Torq could cause Torq to no longer recognize its activation.  This behavior has been changed in Torq 2.0.3 and you can now freely enable or disable your Ethernet or Wireless controllers as you’d like without affecting Torq’s activation

Torq 2.0 Activation Instructions

Once you have completed the software installation, Torq must be activated and authorized using the Avid Activation Tool.  This tool can also be used to activate Torq to run as a 30 day trial version.

Note: The 30 day trial period cannot be extended. Torq must be activated and authorized using the Avid Activation Tool if you wish to continue using the application at the end of the trial period.

Upon launching Torq, the Avid Activation and Setup Tool will appear automatically.  Click “Next.”  If you have already activated Torq as a Trial and want to Activate using your Torq 2.0 Serial Number and System ID, click to open Torq's Preferences, then click the "Licensing" button.

There are three methods of activating Torq as described below:

    Internet Activation
    Manual Activation
    Trial Version

Your Torq 2.0 License allows for 3 simultaneous activations.  Please see the section at the end of this guide about Deactivating Torq.

Please see this article for information on obtaining a Torq 2.0 license (Serial Number and System ID)

    Torq 2.0 Upgrade Process & Eligibility Information
 

Internet Activation

Internet Activation is used to automatically activate Torq if the computer which Torq is installed is currently connected to the Internet.  If the computer with Torq does not have an Internet connection, see the Manual Activation section below.

1. Choose Internet Activation and click “Next.”



2. Enter your Torq 2.0 Software Serial Number and System ID in the respective text boxes. Your Serial Number and System ID number are located inside the enclosed Torq 2.0 Quick Setup Guide. If you purchased Torq online, you received your serial number and system identification number from Avid by e-mail; you can also view your Serial Number and System ID number by logging in to your account at http://account.avid.com and viewing your products.



Note: Torq 2.0 Serial Numbers start with the letter “J” and contain only CAPITAL letters. System ID numbers contain only numbers, no letters. If copying and pasting these to Torq make sure there are no spaces at the beginning or end. 

3. Click “Next” and Torq will connect to the Internet and activate automatically.



4. When you see the Activated Screen, your copy of Torq is activated and ready to use.  Click “Next” to continue with the Setup Assistant and configuring Torq.  For more information, please refer to the Torq 2.0 User Guide, or Getting Started FAQ for tutorial videos, setup guides, FAQ’s, and more.

If you receive an Activation Error: KCAV: Failed to get Activation code attributes, see this article.

Manual Activation

Manual Activation is used to activate Torq if the computer which Torq is installed does not have an Internet connection.

1. Choose Manual Activation and click “Next.”



2. Enter your Torq 2.0 software serial number and System ID in the respective text boxes. Your serial number and system identification number are located inside the enclosed Torq 2.0 Quick Setup Guide. If you purchased Torq online, you received your Serial Number and System ID number from Avid by e-mail; you can also view your Serial Number and System ID number by logging in to your account at http://account.avid.com and viewing your products.



Note: Torq 2.0 Serial Numbers start with the letter “J” and contain only CAPITAL letters. System ID numbers contain only numbers, no letters. If copying and pasting these to Torq make sure there are no spaces at the beginning or end. 

To retrieve an Activation Key:

3. Contact M-Audio Support* and provide your Torq 2 Serial Number, System ID, and your Machine ID and a support representative will be able to issue an Activation Key.  You can also submit a case here for assistance with licensing and activation issues.

    * A Support Code is NOT required to contact M-Audio support by phone for assistance with Licensing and Activation.

4. In the Manual Activation dialog box in Torq, enter the Activation Key*. You can type it in, or copy the entire Activation Key from a text file and paste it into the first text box and it automatically fills the rest of the text boxes.

* Torq 2.0 Activation Keys start with the letter “L” and contain only CAPITAL letters



5. Click “Next.”



6. When you see the Activated Screen, your copy of Torq is activated and ready to use.  Click “Next” to continue with the Setup Assistant and configuring Torq.

If you receive an Activation Error: KCAV: Failed to get Activation code attributes, see this article.

For more information, please refer to the Torq 2.0 User Guide, or Getting Started FAQ for tutorial videos, setup guides, FAQ’s, and more.
 

Trial Activation

If you would like to demo Torq before purchasing, you can activate a 30 day trial version of Torq.  The 30 day trial period cannot be extended. Torq must be activated and authorized using the Avid Activation Tool if you wish to continue using the application at the end of the trial period.

To use Torq for the 30-day trial period:

1. Choose Trial Version and click “Next.”



Note: an Internet Connection is NOT required for Trial Activation

2. When you see Trial Activated, your 30 day trial of Torq is activated.



3. Click “Next” to continue with the Setup Assistant and configuring Torq.

For more information, please refer to the Torq 2.0 User Guide, or Getting Started FAQ for tutorial videos, setup guides, FAQ’s, and more.

At any time during the 30-day trial period, you can choose to purchase a copy of Torq and use the Activation tool to activate it by clicking the Licensing button in Torq’s Preferences Window. If you choose not to purchase the software, Torq is deactivated when the 30-day trial expires.   

Deactivating Torq

If you want to run Torq on another system, if you plan on re-installing your operating system, or if you will be installing a new Network device, you should first deactivate your software license to prevent licensing issues.  See this FAQ for instructions on deactivating Torq 2.0.

For more information about Torq's Software Licensing feature, see these Torq 2.0 Software Licensing FAQ's.