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Delta Series - Installation Troubleshooting Guide
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Delta Series Installation Troubleshooting Guide

This guide will help troubleshoot and resolve installation issues with M-Audio Delta Series PCI sound cards in which the device is not being recognized by the computer or the Delta control panel appears blank and does recognize that the card is installed.  If the Delta Control panel opens and you can view the faders in the monitor mixer, your device is installed and this troubleshooting guide is not for you.

Windows

Installation Guides:

Compatibility Notices: 


Troubleshooting:

My Delta card is not recognized by the computer.  I installed the drivers, then shut down and installed the PCI card, but I'm not getting any messages or indication that the device is connected or recognized; the Delta control panel doesn't recognize that the card is installed, and I can't use the device with my software.

  • Check the Windows Device Manager to see if your device (or any new devices) appear.  The Delta card should appear in the Sound, video and game controllers category.  If it appears with a yellow question mark or exclamation point, right-click and choose to update the driver; browse your computer and point the search to C:\Program Files\M-Audio\Delta\Streaming (6.0.2/5074 driver version & later)
  • Test the Delta PCI card in different PCI slots
  • Test the Delta card in a different computer


At the end of the installation process, I received an error "This device cannot start. (Code 10)".

  • This error can be caused by an IRQ conflict or system resource issue
    • Test the Delta PCI card in different PCI slots
    • See this IRQ troubleshooting guide to try disabling resource intensive devices that may be conflicting or tying up system resources (e.g. built-in sound card, Ethernet, & wireless controllers)
  • Test the Delta card in a different computer as the device may be malfunctioning


If while trying to run the Delta Series driver installer you receive a 2753 or IsWow64 Error, follow these steps:

  1. Power off the computer and remove the Delta PCI Card
  2. Turn the computer back on and ninstall all Delta drivers that may currently be installed on the system
  3. Go to C:\Windows\System32 and delete any of these files that may be remaining:
    - DeltaII.cpl, DeltaIIasio.dll, DeltaIIcoIn.dll, DeltaIICpl.exe, DeltaIIpnl.dll, DeltaIITray.exe
  4. Download and install the latest Delta Series drivers from our drivers/updates page
  5. Power off the computer and install the Delta PCI card


The computer is identifying my Delta card as a "Multimedia Audio Controller" and it can't find the drivers.

  • This can happen if the Delta PCI card is installed before installing the drivers.  If so, remove the Delta card, install the drivers, then shut down and install the PCI card
  • Locate the Multimedia Audio Controller in the Windows Device Manager.  Right-click on it and choose to update the driver; browse your computer and point the search to C:\Program Files\M-Audio\Delta\Streaming (6.0.2/5074 driver version & later)
  • If you continue to receive this error message, test the Delta card in different PCI slots
  • Test the Delta card in a different computer as the device may be malfunctioning


When I run the driver installer I receive an error that says "Installer Error: Microsoft Visual C++ 2005 Redistributable. Message: Out of Disk Space - Volume "D:"; required space: 0 KB; available space: 0KB. Free some disk space and retry. "

 

Mac

Installation Guide:


Compatibility Notices:


Troubleshooting:

My Delta card is not recognized by the computer.  I installed the drivers, then shut down and installed the PCI card, but recognized; and I can't use the device with my software.

  • Test the Delta PCI card in different PCI slots
  • Test the Delta card in a different computer


Customers installing the Delta Audiophile 192 on PowerMac G5 systems, please see this FAQ.