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USB Audio Series - Installation Troubleshooting Guide
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USB Audio Series Installation Troubleshooting Guide

This guide is meant to help you troubleshoot and resolve installation issues with M-Audio USB Audio Devices, in which the device is not being recognized by the computer, its control panel, or applications.

Windows

Installation Guides:


* Also applies to Fast Track USB & Podcast Factory
** Also applies to GrooveLab

Compatibility Notice: Running Windows on a Mac: Boot Camp / Parallels


Troubleshooting:

My USB Audio device is not recognized by the computer.  I connected my device, but I'm not getting any messages or indication that the device is connected or recognized; and I can't use the device with my software.

  • Check the Windows Device Manager to see if your device (or any new devices) appear.  Audio devices should appear in the Sound, video and game controllers category.  If they appear with a yellow question mark or exclamation point, right-click and choose to update the driver; browse your computer and pick the driver from a list
  • Try connecting to different USB ports, then check the Device Manager again
  • Test with a different USB cable
    • If using a long USB cable, try a shorter cable.
  • If your device is connected to a USB hub, connect it directly to ports on the computer
  • If your device is still not recognized, see this IRQ troubleshooting guide
  • Test the device on a different computer


After connecting the device, at the end of the installation process, I received an error "This device cannot start. (Code 10)".

  • This error can be caused by an IRQ conflict or system resource issue
    • Test the device on different USB ports
    • See this IRQ troubleshooting guide to try disabling resource intensive devices that may be conflicting or tying up system resources (e.g. built-in sound card, Ethernet, & wireless controllers)
  • Test the device on a different computer


When I connect my USB audio device, I receive an error stating USB Device not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it.


When I connect my USB audio device I receive an error that I've connected an "Unknown Device"

  • Try connecting the device to different USB ports
  • If the device is connected to a USB hub, connect the device directly to the computer
  • Test with a different USB cable
    • If using a long USB cable, try a shorter cable.
  • Disable USB Power Management
  • Windows Vista/Windows 7 users: Go to the Windows Control Panel>Power Options, and select High performance as the "Preferred Plan"
    • Also click Change plan settings, then click Change advanced power settings.  Expand USB settings and then USB selective suspend setting and change the setting to "Disabled", then click OK
  • Test the device on a different computer


I Installed the drivers, connected the device, and recieved a message indicating that the device was installed successfully, but the device is not recognized by any of my applications

  • The device must be connected before the application is launched.  If your application was already running, close and then re-open the application.
  • See these guides check if the M-Audio driver loaded properly:


I am trying to run the driver installer and am receiving an error message stating "Your computer's operating system is not supported . . . We were unable to install . . ."

  • This message indicates that the driver you are trying to install is not compatible with the version of the operating system you are running.  Download the latest driver for your operating system from http://www.m-audio.com/drivers


I am trying to run the driver installer and am receiving one of the following error messages: "We were unable to install the M-Audio . . . Your system has not been modified";  "The Side-by-side configuration is incorrect"; "Error: Access Denied"; or "The name is already in use as either a service name or a service display name":

  • Make sure the device is disconnected from the computer when installing the driver.
    • If it is and you continue to receive an error, go to the Windows Device Manager and see if your M-Audio device still appears (probably under Sound, video and game controllers), if it does, right-click and uninstall it.
  • Windows Vista and Windows 7 users should disable User Account Control.


When I run the driver installer I receive an error that says "Installer Error: Microsoft Visual C++ 2005 Redistributable. Message: Out of Disk Space - Volume "D:"; required space: 0 KB; available space: 0KB. Free some disk space and retry. "

 

 

Mac

Installation Guides:


* Also applies to Fast Track USB & Podcast Factory
** Also applies to GrooveLab

Compatibility Notice: Running Windows on a Mac: Boot Camp / ParallelsMac OS X 10.6 Snow Leopard: 32-bit vs. 64-bit


Troubleshooting:

I installed the driver using the included CD, connected the device, and it is not recognized.  The M-Audio control panel doesn't recognize that the device is connected.  System Preferences and Audio MIDI Setup do not recognize that the device is connected either

  • Try connecting the device to different USB ports
  • If the device is connected to a USB hub, connect the device directly to the computer
  • Test with a different USB cable
    • If using a long USB cable, try a shorter cable.
  • Apple regulary releases updates to its operating system and the drivers on the included CD may not be compatible with your OS version
    • Download the latest driver for your device for your exact OS version from our drivers/updates page.  If you do not know your exact OS version, click here.
    • Begin by running the included Uninstaller to remove any previous driver versions
    • Run the installer for the new driver, then connect the device and test
  • If you have updated your operating system using Apple's Automatic Software Update, install the "combo" update for your OS
  • Test the device on a different computer