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USB MIDI Keyboard, Controller & Interface Installation Troubleshooting Guide
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USB MIDI Keyboard, Controller & Interface Installation Troubleshooting Guide

This guide is meant to help you troubleshoot and resolve installation issues with M-Audio USB MIDI keyboards, controllers, and interfaces, in which the device is not being recognized by the computer or applications.  Click here to skip to the Mac section.

Windows

Installation Guides:


Compatibility Notice: Running Windows on a Mac: Boot Camp / Parallels


Troubleshooting:

My USB MIDI device is not recognized by the computer.  I connected my device, but I'm not getting any messages or indication that the device is connected or recognized; and I can't use the device with my software.

  • Check the Windows Device Manager to see if your device (or any new devices) appear.  MIDI devices should appear in the Sound, video and game controllers category.  If they appear with a yellow question mark or exclamation point, right-click and choose to update the driver; browse your computer and pick the driver from a list
  • Try connecting to different USB ports, then check the Device Manager again
  • Test with a different USB cable
    • If using a long USB cable, try a shorter cable.
  • If your device is connected to a USB hub, try connecting it directly to ports on the computer.  Alternatively, if the device isn't being recognized on the built-in ports, try connecting to a USB hub
  • If you have a Logitech Webcam or have ever had one installed, see this article.
  • Test the device on a different computer


After connecting the device, at the end of the installation process, I received an error "This device cannot start. (Code 10)".

  • This error can be caused by an IRQ conflict or system resource issue
    • Test the device on different USB ports
    • See this IRQ troubleshooting guide to try disabling resource intensive devices that may be conflicting or tying up system resources (e.g. built-in sound card, Ethernet, & wireless controllers)
  • Test the device on a different computer


When I connect my USB MIDI device, I receive an error stating USB Device not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it.


When I connect my USB audio device I receive an error that I've connected an "Unknown Device"

  • Try connecting the device to different USB ports
  • If your device is connected to a USB hub, try connecting it directly to ports on the computer.  Alternatively, if the device isn't being recognized on the built-in ports, try connecting to a USB hub
  • Test with a different USB cable
    • If using a long USB cable, try a shorter cable.
  • Disable USB Power Management
  • Windows Vista/Windows 7 users: Go to the Windows Control Panel>Power Options, and select High performance as the "Preferred Plan"
    • Also click Change plan settings, then click Change advanced power settings.  Expand USB settings and then USB selective suspend setting and change the setting to "Disabled", then click OK
  • Test the device on a different computer


I Installed the drivers, connected the device, and recieved a message indicating that the device was installed successfully, but the device is not recognized by any of my applications

  • The device must be connected before the application is launched.  If your application was already running, close and then re-open the application.
  • Windows XP Users, see this guide to see if the M-Audio driver loaded properly.
  • If you have an M-Audio USB device that is not recognized by any applications, but is recognized in the Windows Device Manager, and has been connected to different USB ports, follow the steps in this guide to try and resolve this issue.
  • If you have a Logitech Webcam or have ever had one installed, see this article.
  • Test your device with MIDI-OX
    • If your device works with MIDI-OX, make sure your other software is configured to use your M-Audio USB MIDI device.  Refer to its documentatino for further assistance
    • If your device is not recognized by MIDI-OX, test your device on different USB ports.  If the problem persists, see our IRQ Troulbeshooting Guide.


I am trying to run the driver installer and am receiving an error message stating "Your computer's operating system is not supported . . . We were unable to install . . ."

  • This message indicates that the driver you are trying to install is not compatible with the version of the operating system you are running.  Download the latest driver for your operating system from http://www.m-audio.com/drivers.
  • Note: All Series II USB MIDI devices are plug and play and can be used without installing any additional drivers


I am trying to run the driver installer and am receiving one of the following error messages: "We were unable to install the M-Audio . . . Your system has not been modified";  "The Side-by-side configuration is incorrect"; "Error: Access Denied"; or "The name is already in use as either a service name or a service display name":

  • Make sure the device is disconnected from the computer when installing the driver.
    • If it is and you continue to receive an error, go to the Windows Device Manager and see if your M-Audio device still appears (probably under Sound, video and game controllers), if it does, right-click and uninstall it.
  • Windows Vista and Windows 7 users should disable User Account Control.


When I run the driver installer I receive an error that says "Installer Error: Microsoft Visual C++ 2005 Redistributable. Message: Out of Disk Space - Volume "D:"; required space: 0 KB; available space: 0KB. Free some disk space and retry. "




Mac

Installation Guides:


Compatibility Notice: Running Windows on a Mac: Boot Camp / Parallels, Mac OS X 10.6 Snow Leopard: 32-bit vs. 64-bit


Troubleshooting:

If your device is not working with your application, start by checking to see if the device is recognized in Apple's Audio MIDI Setup, which is located in Macintosh HD>Applications>Utilities.  OS X 10.4/10.5 users click to select the MIDI Devices Tab.  OS X 10.6 (Snow Leopard) users may need to go to the Window Menu and select Show MIDI Window.

Every MIDI device that is correctly installed and connected to your computer will show with a device icon and labeled with the device name.  If your MIDI device(s) is absent or ghosted (’grayed-out’) then the system is not recognizing it and it will not work properly.

  • For devices that require a driver, disconnect the device, uninstall the drivers, repair disk permissions, then re-install the latest drivers
  • Try connecting to different USB ports
  • Test with a different USB cable
    • If using a long USB cable, try a shorter cable.
  • If your device is connected to a USB hub, try connecting it directly to the computer.  Alternatively, if the device isn't being recognized on the built-in ports, try connecting to a USB hub
  • Test the device on a different computer

If your device is recognized properly in Audio MIDI Setup but isn't working with your applications:

  • Check to make sure your applicaitons are properly configured to use your M-Audio device for MIDI input or output
  • Test with MIDI Monitor to see if any MIDI Data is received from your device (keys/knobs/pads/wheels/sliders/buttons)


Known Issues:

If you own a Trigger Finger that is not being recognized, or stops working on an Intel-based Mac, see this FAQ.

If you own an Oxygen8, Radium, Keystation, or legacy Midisport interface and are experiencing problems on a new Mac, see this FAQ.

If you have Pro Tools LE and/or a Digidesign interface (e.g. Mbox, Digi 003) installed and your USB MIDI device is not recognized or working with any application, see this FAQ.