Home » Support » Knowledge Base » Knowledge Base

Knowledge Base

Error: The ASIO sample rate is not supported . . . Please check your sync settings. . .
Text size [-] [+]

Q: When I launch my recording application, I get an error message indicating The ASIO sample rate is not supported . . . Please check your sync settings in the Control Panel.  How do I resolve this?

A: There is currently a known issue with the device drivres for M-Audio USB interfaces that affects multi-client operation.  This error can occur when launching an ASIO application and another application, or in some cases the Windows operating system, is trying to access the device.  If you are receiving this error message, quit your recording application, then go to the Windows Control Panel and select your computer's built-in sound card as the default playback and recording device.  This will allow you to use your M-Audio device with your ASIO application.

When you would like to use your M-Audio device for non-ASIO applications (e.g. iTunes, Internet Audio, Windows Media Player, etc), you can set your M-Audio device as the default playback device from the WIndows Sound Control Panel.