Home » Contact Tech Support

Contact Tech Support

Contact Us By Phone

M-Audio USA & Canada
Phone: 401-658-5765
Hours: Monday - Friday 8:30AM - 6:30PM EST

M-Audio Germany
Phone: +49-2154-81299-20
Hours: Monday - Friday 9:00AM - 5:00PM CET

M-Audio UK
Phone: 44(0)1252-896040
Hours: Monday - Friday 8:30AM - 6:30PM EST

M-Audio Brazil
Phone: +5511 - 3222-6476
Hours: Monday - Friday 9:00AM - 6:00PM BRT

Before You Call

  • Access to phone support for assistance with installation, setup, and product troubleshooting now requires a valid support code. M-Audio provides complimentary support codes for select products upon registration. Additional support codes can also be purchased via our web store.
  • A support code is not required for registration help, authorization assistance, or to request a repair.
  • Search our Knowledgebase - You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our knowledgebase.
  • Download the product manual - Make sure to familiarize yourself with the product and any functions or operations described in the manual. Product manuals are available for download at our website.
  • Install any available updates - Driver and software update installers are available for download at our website. Be sure to install the latest updates for your product (if applicable).
  • Community support - Visit our M-Audio community forums where you can ask online questions and exchange ideas and information with other customers:
  • When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

Contact Us By Email

Please fill out the information below as completely as possible, then click Submit Support Request. Note, fields marked with * are required.

Help us direct your inquiry to the right person, so we can respond as quickly as possible.

Please note: access to phone support for assistance with installation, setup, and product troubleshooting now requires a valid support code. M-Audio provides complimentary support codes for select products upon registration. Additional support codes can also be purchased via our web store.

A support code is not required for registration help, authorization assistance, or to request a repair.

Contact Information

Some questions is can be resolved most quickly via telephone. In order for us to provide you the best support possible, please provide a telephone number where we can reach you during our business hours.

Shipping Address


Product Information

Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It may begin with (21). If you don't own the product yet, leave this blank.

Computer Information

Message